Privacy Policy

1. Information We Collect

We may collect the following information when you subscribe to our services, fill out a form, or contact us:

• Personal Information: Name, email address, phone number, and physical address.
• Account Information: Business name, type, and subscription preferences.
• Automation Data: Information provided for the purpose of configuring AI receptionist systems, appointment booking, or social media automation.
• Social Media Access: Tokens and basic profile information from platforms via their respective APIs.
• Cookies and Tracking: Non-identifying information such as IP address and browser type for analytics.

2. How We Use Your Information

• Respond to inquiries and schedule consultations.
• Provide, maintain, and improve our services and SaaS solutions.
• Process subscription payments and manage recurring billing.
• Send updates, confirmations, and follow-up communications.

3. AI and LLM Processing Disclosure

Our services utilize third-party AI and LLM providers (e.g., OpenAI, Anthropic, Google). By using our services, you acknowledge:

• Data you provide may be processed by these providers to perform tasks.
• We do not permit these providers to use your data for training their fundamental models unless explicitly shared under enterprise agreements.

4. SMS Messaging

By submitting our opt-in form, you consent to receive SMS text messages from Solumena, LLC for appointment confirmations and business communications. Reply STOP to opt out at any time.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share information only when required by law or to provide the services requested, but strictly under the conditions of this policy.

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These include:

• Encryption: Use of SSL/TLS encryption for data in transit.
• Access Control: Limiting access to personal data to employees and contractors who need it to perform their jobs.
• Regular Audits: Periodically reviewing our data collection and processing practices.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

You have certain rights regarding the personal information we maintain about you. These include:

• Access and Portability: You may request a copy of the personal data we hold about you.
• Update and Correct: You have the right to request that we correct or update any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations where we must retain data.
• Unsubscribe: You can opt-out of marketing or business communications at any time by following the unsubscribe instructions in our emails or replying STOP to our SMS messages.

To exercise any of these rights, please contact us at contact@solumena.com.